This is an exciting opportunity to lead the Housekeeping Team at the award-winning Hilton Garden Inn Daytona Beach Oceanfront. 


BASIC PURPOSE: Plan and manage the room cleanliness and public area cleanliness and related area’s operations of the hotel  to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals.
 
 
ESSENTIAL FUNCTIONS:
1.       Manage the Human Resources in the division in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate. (40%)
 
2.       Develop, recommend, implement and manage the division’s annual budget, business/marketing plan, forecasts and objectives to meet/exceed management expectations, as well adherence to all Hilton Garden Inn standard operating procedures and rules and regulations. (5%)
 
3.       Implement company programs and manage the operations of the division in a manner consistent with Federal/State laws and regulations and policies and procedures to ensure a high level of quality and customer satisfaction.
 
4.       Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality. (5%)
 
5.       Implement emergency organization procedures and training through the management of the Security staff to ensure appropriate protection for hotel guests, staff and company assets. (5%)
 
 NON-ESSENTIAL FUNCTIONS:
 
1.       May assume the responsibilities of the Manager on Duty. (5%)
 
2.       Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested. (10%)
 
Knowledge and Skills:
 
Education:             A four year college degree or equivalent education/experience
 
Experience:           Four to five years of employment in a related position with this company or other organization(s)
 
Skills and Abilities: Requires advanced knowledge of the principles and practices within the Rooms Discipline and Hospitality Profession.   This includes experiential knowledge required for management of people and complex problems.
 
Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.
 
Ability to make decisions with only general policies and procedures available for guidance.
 
Supervisory/Management skills
 
Must possess communication skills in terms of the ability to negotiate, convince, sell and influence professionals and/or hotel guests
 
                                                          No. of employees supervised: Up to 30 employees
 
                                      Travel required: To attend corporate training, meetings and other event(s) as deemed necessary
                                      Hours Required: Forty to fifty hours over a five day period.  Days and times may vary Based on need.